The recipient must be logged-in and have an active Outlook Exchange connection. The Outlook Exchange Connection must be Active If they are using Outlook Web Access (“ OWA”) or a different Email client such as Gmail or Thunderbird, Outlook Recall will not work. This means they are using either Outlook 365 or a version of the Outlook Client software.
The recipient must be using the Outlook Client to read their Email.
The recipient must be using Outlook 365 or the Outlook Exchange Client If the recipient is using a POP3, IMAP, or account, or if the recipient is working for another company or organization, the Recall will not work. Not only must both the sender and recipient be using Outlook Exchange as your back-end “server”, but both the sender and the recipient must be on the same Outlook Exchange Server. You must both be on the same Outlook Exchange System Outlook Recall requires Exchange as your Email “ server” to operate. You may also be using Outlook as a “ client” to a cloud-based Email system, which becoming very common these days. It is possible you are using Microsoft Outlook as your Email “ client” but have a different Email system for your “ back-end” Mail server. Outlook Recall only works if you are using Microsoft Exchange as your Email “ server”. There are several key conditions that must be met in order for the Outlook Recall feature to actually work. Key Conditions for Outlook Recall to Work: Unfortunately, as you will find out, using the Recall feature is by far a “guarantee” that a message will be deleted or replaced with a new version. Key Reasons Outlook Recall will probably fail Key Reasons Outlook Recall will definitely fail Key Conditions Required for Outlook Recall to work In this article, we will learn all about Outlook Recall: In fact, there are times when Outlook Recall may provide a “Recall Success” message, but the person may still view the original, incorrect Email. There are many times when Outlook Recall will not be successful in deleting or updating the Email messages that you sent. In our last post, we learned about the Outlook Recall feature, which enables you to either delete or replace an Email that was sent out either by mistake or with some missing or incorrect information.Īlthough Outlook Recall is a great and helpful feature, it unfortunately has many requirements to work as well as several limitations. Unfortunately, there are many situations when Outlook Recall will not work, as we will learn about in this article. However, if you think you should be able to, here's one simple way to check if your account is eligible.The Outlook Recall feature will remove or replace an Email that was sent in error from the recipient’s Inbox. Sometimes you won't be able to perform a message recall. If you can't see the message recall option in Outlook If you checked the “Delete unread copies and replace with a new message” option, click “OK” and begin to enter your new message and send it You can also enable “Delete unread copies of this message” to remove a message entirely or “Delete unread copies and replace with a new message” to replace the messageĬheck the “Tell me if recall succeeds or fails for each recipient” if you need clarification of the recall's success Open the message and click on the “Actions” ribbon or menu option (depending on which version of Outlook you're running) In Outlook, navigate to the “Mail” pane and click “Sent Items” The original message is moved from the recipient's inbox (such as via custom Outlook rules)
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The recipient is using Cached Exchange Mode and is working offline You aren't using a Microsoft Exchange Server to handle your emails in Outlook You're sending a message outside your organisation However please note that message recall does not work if: It might sound overly complex, but don't worry, recalling a message in Outlook is incredibly simple – no matter which version you're running.
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